Refund policy
Updated October 20, 2026
Failed video generation
When the provider confirms that generation failed or was rejected, the reserved credit is returned automatically. A pending or uncertain submission is reviewed before credits are released, so an accepted job is not charged twice.
Completed videos
Completed AI generations consume credits even if you prefer a different result. Identity, motion and the AI-generated soundtrack may vary. If a result is missing, corrupted or unusable, contact support with the video ID so we can investigate.
Credit pack refunds
Contact support with the purchase ID if you have a duplicate charge, incorrect charge or missing credits. Payment refund requests are reviewed case by case, including unused credit packs. Approved refunds go to the original payment method; the refunded credits are removed.
Processing time
Stripe and your bank determine when an approved refund appears on your statement. Contact support if you need the refund reference. This policy does not limit any mandatory consumer rights that apply to your purchase.